Store Policies
At Spacefaring Dog, we want to give our customers exciting board games as well as an enjoyable shopping experience. Below are our store policies and FAQ. Please don’t hesitate to contact us using the Contact link above.
Print and Play (PnP) digital copies
You may purchase select PnP digital copies of games to print and play at home. After that, if you decide to purchase the full, manufactured game within 30 days, contact us using the "Contact" form at the top and we will email you a code for $10 off the purchase of the physical board game. This offer is not transferrable and is limited to 30 days after purchasing the PnP.
Please note that PnP copies are for your personal use only and may not be shared or redistributed. The PnP discount toward the full copy is only valid for those who have purchased a PnP download.
Shipping
We ship USPS Priority Mail or UPS Ground, with tracking. Shipping options are available upon checkout. Your order will ship within 2 business days. We can only ship within the United States.
If a package goes missing during shipping, please use your tracking email to contact the shipping company.
Tracking
Once your order is shipped, you will receive a confirmation email that includes your shipment tracking number. It may take a day for tracking information to be available.
Address Change
It is the customer's responsibility to provide an accurate, current shipping address at checkout. If you need to change your shipping address, please contact us as soon as possible. If we have not yet shipped your order, we can update the address. If your order has already shipped, please contact the shipping company found on your tracking email and request that your package is forwarded.
Cancellation
After an order is placed, we ship within 2 business days. To cancel an order prior to that time, contact us immediately using the Contact link at the top of the page, and we will cancel your order if it has not already shipped, and refund your payment including postage and any taxes.
Return Policy
All sales are final, no returns are accepted. If your item is damaged during shipping, please contact us by clicking on Contact at the top of the page, and we will reply promptly.
Quality Control
We inspect each item prior to shipping for accuracy and quality for the best possible customer experience. If there is a problem with your order, please contact us.
FREQUENTLY ASKED QUESTIONS
HOW DOES PRINT AND PLAY WORK?
You may purchase the Print and Play (PnP) digital version of select games on this site to download, print and play at home. This digital copy (PDF) is for your personal use, it is not to be shared or distributed.
PnP versions of games are available at our discretion and may be removed at any time.
Credit toward full game: If you purchase a PnP copy, and decide to purchase the full, manufactured copy of the game as well, you may contact us for a discount code within 30 days, to apply the price of the PnP copy to the full copy during checkout. This code has no cash value and is not transferrable.
WHY DO SOME OF MY GAME CHITS COME PUNCHED OUT?
Our current printer in the US uses laser cutting on some elements, which leaves behind a small amount of soot along the cut lines and a campfire smell. We personally punch out these chits and ensure that there is no residual soot from the laser before sending out the games. (All chits come punched out in a bag inside the box).
WHERE ARE OUR GAMES PRINTED?
Our board games are currently printed in Wisconsin.
WHO DO I CONTACT IF THERE IS AN ISSUE WITH MY GAME?
Click on the Contact link to send us an email if you have any issues with your game, or to talk to us about it.
OUT OF STOCK ITEMS
We maintain limited stock of our games. When stock runs low, we will order additional copies, but there may be periods when items are temporarily unavailable. In this case, click the "notify me" button to be sent an email when we restock.
WHERE TO BUY OUR GAMES
Our games are available to purchase on this site.
CONVENTIONS
We may occasionally make our games available to play at conventions, including during certain contests. When that happens, we will make a blog post on this site announcing it.
ABOUT OUR WEBSITE
Our web site was created with wix.